Returns & Refund Policy

All About Everything Music Ltd sells printed merchandise fulfilled by Printful. Because each item is made to order, returns are handled differently from traditional retail.

This policy complies with UK consumer law for business‑to‑consumer (B2C) transactions and aligns with Printful’s fulfilment and returns terms.

If your item arrives damaged, misprinted, defective, or incorrect, we will replace it free of charge.

Please contact us within 7 days of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the item and the problem

Email: enquiries@allabouteverything.co.uk

Printful will review the evidence and authorise a replacement. You do not need to return the defective item unless Printful requests it.

If your order does not arrive, we will investigate with Printful and the courier.

If the courier confirms the parcel is lost, we will send a replacement at no cost.

If the delivery failed due to an incorrect address provided at checkout, Printful does not refund or replace the order. A new order will need to be placed.

Because all items are custom‑printed on demand, we cannot accept returns or provide refunds for:

• Change of mind

• Ordering the wrong size, colour, or design

• Disliking the fit or style

Please check sizing charts carefully before ordering.

We do not offer exchanges for unwanted or incorrectly ordered items. We only replace items that are defective or damaged.

If the item does not fit but was printed correctly, it is not eligible for a return or refund. Printful does not accept returns for sizing issues on made‑to‑order products.

Do not return items to us directly.

If Printful authorises a return, they will provide the correct return address. Unauthorised returns will not be accepted or refunded.

Refunds are only issued when:

• A defective item cannot be replaced

• Printful confirms a production error

• A parcel is lost and cannot be replaced

Refunds are issued to the original payment method. Please allow 5–10 working days for processing.

Orders cannot be cancelled once they enter production. Production typically begins within 1–2 hours of ordering.

By placing an order, you agree to:

• Provide accurate delivery information

• Review sizing charts before ordering

• Contact us promptly if there is an issue

All About Everything Music Ltd Email: enquiries@allabouteverything.co.uk Website: https://www.allabouteverything.co.uk